Question 1

What is your Minimum Order Quantity (MOQ)?

Accepted Answer

MOQ varies by product type. Generally, our MOQ starts from 50-100 pieces for most products. Contact us for specific product MOQ details.

Question 2

Do you offer OEM/ODM services?

Accepted Answer

Yes, we provide comprehensive OEM/ODM services including custom branding, packaging design, and product modifications based on your requirements.

Question 3

What is your typical lead time?

Accepted Answer

Standard orders typically take 7-15 days. Custom/OEM orders may require 15-30 days depending on complexity and quantity.

Question 4

What payment methods do you accept?

Accepted Answer

We accept T/T (bank transfer), PayPal, Western Union, and L/C for large orders. Typically 30% deposit with balance before shipping.

Question 5

Can I get samples before placing a bulk order?

Accepted Answer

Yes, we provide samples for quality evaluation. Sample costs and shipping charges apply, which can be refunded with bulk order placement.

Question 6

What certifications do your products have?

Accepted Answer

Our products are CE, FCC, and RoHS certified. For batteries, we also have UN38.3, MSDS certifications for safe international shipping.

Question 7

Which countries do you ship to?

Accepted Answer

We ship worldwide to over 50 countries including USA, Europe, UK, Australia, Middle East, Southeast Asia, Africa, and South America via air, sea, or express courier.

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Frequently Asked Questions

What is your MOQ?

Do you offer OEM/ODM?

What is your lead time?

Payment methods?

Can I get samples?

What certifications?